Our Recovery Process

Six steps to getting your data back

Created by potrace 1.15, written by Peter Selinger 2001-2017

Complete our Service Request Form and we will send you an email containing your SRF ID.

Created by potrace 1.15, written by Peter Selinger 2001-2017

Mail In your device.  To avoid delays please ensure you have adequately packaged your device as safely as possible and it is marked with your SRF ID, Our Mail In page provides guidance on packaging for different devices.

Created by potrace 1.15, written by Peter Selinger 2001-2017

We will examine your device and send you a copy of our evaluation report which details the fault and service level with believe to be required to recover your data. We will then need your authorisation to proceed with our recovery work or we can return your device to you.

Created by potrace 1.15, written by Peter Selinger 2001-2017

We recover, repair or replace to obtain your data. If your recovery needs extra parts or we are only able to make a partial recovery we will contact you again with any additional costs for donors and a time scale.

Created by potrace 1.15, written by Peter Selinger 2001-2017

If recovery is successful we will issue an invoice for your recovery, you can pay this online via Paypal.

Created by potrace 1.15, written by Peter Selinger 2001-2017

We send your data back on the recovery media provided.  

Please check your recovered data within 10 calendar days of receiving the device.