Sending a Device
Once you’ve completed our service request form and have been sent your SRF ID you can send your device to us for recovery. To make processing easier please make sure your device is clearly marked with your SRF ID.
Please use a Royal Mail tracked service that requires a signature to send your device.
We strongly recommend Royal Mail Special Delivery, this service costs less than £10.00 for a single drive.
Data Recovery
PO Box 7536
Kidderminster
DY11 9HH
Packaging Devices
There are a number of ways to package your devices but the level of protection you need will depend on the type of device. Mechanical hard drives need the most protection as they are very sensitive to shock damage in transit. An SSD or USB thumb drive with no moving parts and a good case is pretty robust. Please chose your method with care, we will accept no liability for devices lost or damaged in transit.
Foam lined cardboard boxes
These are specifically designed to minimise the risk from impacts and shock to delicate items. They are available from specialised packaging suppliers and even Amazon. They are costly but offer the best level of protection for your drive.
Bubble wrap and box or bag
Most of the time this will be enough to protect your drive. Make sure the drive has several layers of small cell bubble wrap around it and place it in a box small enough for it not to move when the box is rattled or pad the box with scrunched up paper.
Padded Envelope
We don’t recommend these for mechanical drives but for the 2.5 Inch SSD devices they offer a reasonable level of physical protection.
Padded envelopes are also useful for smaller devices such as USB thumb drives, SD cards and MicroSD cards, they offer a very cost effective solution.
